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Help Center

Members with administrator or educator privileges at each institution can respond to questions posed by students through Community > Help Center.

If you are curious about the process for students using the Help Center, please refer to the Help Center Manual for Students.

  1. Access https://helpcenter.elice.io/ and log in with an account that has administrator or educator privileges.
  2. You can view the questions from students that are pending a response.
  3. Click the "Start Answering" button at the bottom to respond to the respective student's question. (You can view questions in pending, in-progress, and completed states in the left tab.)
  4. Once you have completed answering a student’s question, click the "Complete Answer" button to finalize the response to that question.